Shipping, Return, and Refund Policy

Thank you for shopping with Hans Utter! We are committed to ensuring your satisfaction with every purchase. Please read the following carefully to understand our Shipping, Return, and Refund Policy:

Shipping Policy

Processing Time: 

  • Orders are typically processed and shipped within 1-2 business days of purchase. 
  • We do not ship on weekends or holidays. 
  • Orders with expedited shipping selected (e.g., Next Day Air) will be prioritized for same-day processing if placed before [time] EST. 

Shipping Rates: 

  • Shipping costs are calculated based on the weight of your order and your location. 
  • You can view shipping costs during the checkout process before confirming your order. 

Shipping Methods: 

  • We offer several shipping options, including Standard, Expedited, and Next Day Air. 
  • Delivery times vary based on the shipping method selected and your location. 

Tracking Your Order: 

  • Once your order has shipped, you will receive a confirmation email with tracking information. 
  • You can also track your order by logging into your account on our website. 

Return Policy

We want you to love your purchase! If you are not completely satisfied, we accept returns within 30 days of the delivery date for a refund or exchange.  

Eligibility for Returns: 

  • Items must be unused, in the same condition as received, and in the original packaging. 
  • Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival. 

Return Process: 

  • Contact our Customer Support team at [email address] within 30 days of receiving your order to initiate the return process. 
  • Provide your order number and reason for return. 
  • Our team will provide you with a return shipping label, or you can use a shipping carrier of your choice. 
  • Pack the items securely in the original packaging, include the packing slip, and affix the return shipping label. 
  • Drop off the package at the nearest shipping carrier location. 

Return Shipping Costs: 

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or the item is defective/damaged. 

Refund Processing: 

    • Once we receive your return, please allow 3-5 business days for inspection and processing. 
    • Refunds will be issued to the original payment method. 
    • Shipping charges are non-refundable unless the return is due to an error on our part. 

Refund Policy

Refund Timeline: 

  • Refunds are processed within 3-5 business days of receiving your return. 
  • Depending on your payment method, it may take additional time for the refund to reflect in your account. 

Partial Refunds: 

  • If only part of your order is returned, a partial refund will be issued for the returned items. 

Damaged or Defective Items: 

  • If you receive a damaged or defective item, please contact us immediately. 
  • We will arrange for a replacement to be sent to you, or provide a full refund if the item is no longer in stock. 

Refunds for Gift Orders: 

  • If you received an item as a gift and would like to return it, we can issue a store credit for the value of the returned item. 

Contact Us 

If there are any questions regarding this privacy policy, you may contact us using the information below. 


Phone: +1(614)20432203863

Company Name – Sacred Music, LLC. 

Address – 652 E Jeffrey Pl, 

City – Columbus 

State – Ohio 

Zip – Columbus, OH 43214 

Email Address – 

Phone Number – 614-432-3863